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Technology &
Product Internship

Duration: 6 months

At Global School Leaders, we integrate academic research and best practices to create versatile, evidence-based training resources for school leadership. Our primary goal is to enhance student outcomes. To support this, we manage a set of digital platforms that serve our partners across approximately 18 countries — hosting resources, building community, and collecting impact data.

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In this position, for 6 months, you will oversee and enhance the three primary GSL platforms utilized by our partners. Your responsibilities will include conducting usage data analysis and contributing to the redesign of the resource portal to ensure a seamless and inclusive experience for the team and our global partners.

Global School Leaders’ Intern Program

Global School Leaders’ Intern Program is intentionally designed to be a supportive, engaging, and relevant learning experience for our interns and to provide needed capacity and contributions for our teams. 

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Key elements of the GSL Intern Program:

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  • Our teams choose or design projects that will be interesting learning experiences and appropriate for short-term work.

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  • Our program utilizes a cohort model so that small groups of interns can join and learn together.

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  • We provide professional learning experiences for our interns, separate from their regular work. These experiences include exposure to other teams or aspects of typical non-profit work in the education sector.

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  • Our experienced team members are available to interns for one-on-one conversations to learn more about career paths and particular areas of interest.

Key Projects and Workstreams

GSL Resource Portal (Document360)

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  • Support the redesign and restructuring of the GSL Resource Portal — contributing to information architecture, content organization, and user experience decisions

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  • Coordinate with the Growth and Content teams to ensure the portal reflects current priorities and is easy to navigate for partners

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  • Perform regular maintenance including link verification, content updates, testing, and quality checks

Community Platform (Better Mode)​

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  • Manage user accounts, access, and onboarding of partners to the community platform built on  https://bettermode.com/ 

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  • Monitor platform activity and surface insights on engagement trends

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  • Support content updates and share opportunities for continuous improvement

M&E Platform (Zoho Creator)​

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  • Support user management and ensure data is organized and accessible

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  • Help the team make sense of data collected through Zoho Creator  by building simple, readable reports

Analytics and Reporting (Across All Platforms)​

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  • Analyze platform analytics, document usage trends, and develop reports that are easy for the team to act on

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  • Identify patterns in user behavior and translate them into actionable recommendations for platform improvements

Analytics and Reporting (Across All Platforms)​

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  • Analyze platform analytics, document usage trends, and develop reports that are easy for the team to act on

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  • Identify patterns in user behavior and translate them into actionable recommendations for platform improvements

We are looking for candidates with the following qualifications
Required Qualifications
We will use these in our screening process; if you do not meet each of these, you will be denied.​
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  • Strong product management skills. Candidates should be capable of translating user insights and product analytics into actionable improvements while coordinating daily work pipelines.
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  • 1–3 years of experience in the intersection of nonprofit & technology sectors. Candidates must have the ability to apply modern software system to a social problems/context.
  • Proven ability to proactively identify bottlenecks by diagnosing root causes and leveraging technology tools to implement effective, user-centered solutions.
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  • An AI-curious mindset, demonstrating the capability to integrate AI into daily tasks for increased productivity while exercising judgment on when its use is inappropriate.
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  • Intermediate or above ability to speak, read, and write in English (B2 or above)
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  • Ability to commit to 10–15 hours per week, with some early morning or late evening calls to accommodate time zone differences
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  • Ability to work independently with minimal supervision and proactively surface issues or blockers
Preferred Qualifications

These will not be used for screening purposes; if you feel you have some but not all of these, you are still encouraged to apply.​​

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  • Undergraduation in Computer Science/Application is preferred

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  • Experience testing products for quality assurance.

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  • Familiarity with Document360, Better Mode, or Zoho Creator or similar softwares

Working Remotely

  • You will work around 10–15 hours each week, with some weeks requiring more time than others.

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  • You must have internet access and access to a computer. These will not be provided.

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  • You will have significant autonomy and will need to monitor your own tasks and time carefully. Your manager will check in with you at least once each week and will expect to see evidence of progress.

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  • You will need to be proactive about reaching out for help, asking questions, and scheduling time with others on the team as needed.

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  • Working times can be flexible, but you will need to align your schedule with your manager. Some calls outside of typical working hours may be required.

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  • You will be paid hourly and are expected to track your time and submit timesheets and invoices.

Work Location and Remuneration
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​​This position is a remote role, preference will be given only to candidates who are based out of South Asia, South East Asia or Africa.  The intern must have work authorization in their place of residence as GSL is not able to sponsor employment visas. A modest hourly rate is paid to all interns based on the living wage in their place of residence and at or above any federal minimum wage. For example, the rate in South Africa is ZAR 74 per hour, in India it is 367 INR, and in Malaysia it is 24 MYR.

What we look for

Passion

You believe passionately that students can achieve at high levels, that education systems can be designed to ensure that achievement, and that developing school leaders is a key element in doing so.

Learning

You love to learn - from others, from research, from your work - and you are open to saying that you do not know the answer to a question, but that you will go and find the answers. You are also willing to help others on the team learn and are generous with your knowledge.

Leadership

You welcome opportunities to lead. Because we are a small team, everyone has a voice and has opportunities to lead meetings and projects. 

Relationships

You set a high bar for yourself and for others both in the work you produce and in the way you form relationships. You demonstrate care for others, and you think about the impact you have on those around you. You seek out, listen to and value the voices of those closest to children - students, teachers, school leaders, and our partners.

Self-Starter

You are a self-starter and great at managing your time. Because of our remote work, you will have a very flexible schedule but high expectations for what you accomplish during your work time. (Please note, though, that due to our team being spread across the globe, meetings may need to be scheduled at very early morning hours (5 or 6am) or very late evening/night hours (10 or 11pm).

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About GSL

School leaders have the potential to make incredible changes in the lives of students by building a strong school culture and helping teachers provide great instruction. Yet, school leadership has not been prioritized in low and middle-income countries. GSL works to change that through the following workstreams:
 

  1. We catalyze and support local partner organizations to deliver and scale high-quality training to school leaders. 
     

  2. We generate insights from our partners and the broader research community to inform education policymakers, researchers, and practitioners on the best ways to support and develop strong school leadership. 
     

  3. We connect our partner organizations with each other for deep learning between themselves and amongst the broader school leadership community - governments, funders, and policymakers.

We are a small but mighty remote team spread across the globe. We care about each other, and we care about the work.

In eight years, we have: 
 

  • Partnered with organizations in over 14 countries in the Global South and have supported over 13,000 school leaders, reaching approximately 2.3 million students.
     

  • Published three evidence reviews on what is known about school leadership globally, as well as an annual survey that helps the policy community hear school leaders' voices on their ground realities and the support they need in their roles.
     

  • Become one of the leading voices in conversations about school leadership in the global south, being asked to speak at conferences and webinars throughout the world, and being recognized for our work. In 2021, HundrED, in partnership with the World Bank, recognized GSL as one of the top ten impactful and scalable solutions that support teachers’ professional development. 
     

  • Established the School Leadership Network with the International Task Force on Teachers for Education 2030 hosted by UNESCO and the Varkey Foundation to convene online meetings with 150+ experts and 1000+ school leaders from 100+ countries to foster peer learning, share innovative practices, and strengthen school leaders’ voice in policy circles.
     

  • Expanded our work to support needs during COVID in the Philippines, Ghana, Uganda, Nigeria, and Peru.

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